ChitoCare Beauty London clinic

ChitoCare beauty London Clinic

Terms and Conditions for Booking Appointments at ChitoCare Beauty London Clinic

Appointments must be made using our online booking portal.
Your appointment will be confirmed via email from our booking partner, BeautiSuite, at support@beautisuite.com once the booking process is complete. You will also receive a reminder via email 48 hours before your scheduled appointment.
Please arrive 15 minutes before your appointment time to ensure a smooth process.

Booking Fee

All booking appointments require full payment at the time of booking. This payment secures your appointment and helps maintain a consistent schedule, minimising non-attendance and late arrivals.

Rescheduling, Cancellations, and Non-Attendance

You can reschedule or cancel an appointment, provided that you do so at least two full days in advance. This can be done by logging into your account on our booking portal, selecting the treatment, and providing the reason for rescheduling or cancelling.
- If adequate notice is provided, you will receive a full refund within the specified time frame. To reschedule, log into your account on our booking portal and select a new, convenient date and time.
- Rescheduling or cancelling within two days of your appointment will result in forfeiting your payment.
- If you are not checked into the waiting area by your scheduled appointment time, we may not be able to accommodate you that day, and your payment may be forfeited.

Treatment Restrictions

We may advise against or decline to treat you if:
- You plan to marry or attend a significant event within two weeks of your treatment due to possible redness and skin sensitivity.
- You have an active cold sore or other skin condition in the treatment area.
- You have underlying illnesses or past surgeries in the area that were not disclosed beforehand.

Clinic Cancellations

On rare occasions, circumstances beyond our control may necessitate cancelling or rescheduling appointments at short notice. We will contact you promptly to arrange the next available appointment.

Complaints

Complaints can be made in writing to the Clinic’s Medical Aesthetician at clinic@chitocare.com.
Your complaint will be acknowledged within two working days, investigated, and you will receive a written response of the initial outcome within 21 working days.
If you are not satisfied with the outcome, the opinion of an independent aesthetic doctor may be sought.

Email: clinic@chitocare.com

Telephone: +44 207 299 0373

10 Harley Street
London, W1G 9PF
United Kingdon

Monday – Friday: 8:30 – 18:00
Saturday – Sunday: 8:30 – 17:30